Help Centre

Helping you, every step of the way…

Hoot exists to create a new way of offering financial services:

That’s fairer

More inclusive

Improves your financial well-being

Makes our local economies and communities stronger

How can we help you?

Activating your online account

Learn how to download the Hoot app or access the online member area to activate your online Hoot account.

Managing your account

Learn how a Hoot savings account works, and how to pay money in and take money out of your account.

Search Hoot

Search information on Hoot, joining, saving, applying for a loan, and other questions you may have.

The top ten things you should know when applying for a loan

At Hoot we want to make applying for a loan as easy as possible, but we feel it is important that you understand what getting a loan with us means.

How do we make a loan decision?

Ever wondered how loan decisions are made? Read about how we make a loan decision and the things we look out for.

Cannot pay your loan?

Please contact us straight away if you are struggling with your loan repayments. You can find out more about what to do if you can’t make repayments here.

Making a Complaint

We aim to offer our members a high quality of service at all times. If you feel you have been let down, please tell us about it, and we will do our best to put things right.

What to do if someone dies

We know that dealing with a bereavement is very difficult, especially if you are the person dealing with the financial affairs of the deceased. Find out here how to claim a Hoot member’s account.

Financial Well-being tools and information

Take a look at the range of information, help and tools on offer, all designed to help you improve your financial well-being.

Member Documents

View our useful member documents…

Guides & Information

View guides and information here…

Helping you, every step of the way…