Manage my Account

The best way to check your balances is by registering into the member area or downloading our app.

This is where you can access your account 24/7 keeping you right up to date.

  • Check your balances
  • View a mini statement
  • Request a transfer of money
  • Apply online for a loan
  • Amend personal details
  • Request or print forms
  • Send an online enquiry

Click to Register in the Member Area

If you are a member of Hoot you can register in the member area to find balances and make withdrawal requests.

Click to Download our Hoot App

You can also download our Hoot Credit Union App. Look for Hoot Credit Union in the Apple Store or Google Play.

Click to Activate your Online Account

Help and information on how to activate your online account.

Click to Contact us

You can email or call us to check your balance and ask any other questions. You can also find out our opening hours and location.

Download or View our Welcome Pack

Questions & Answers

I don't want a loan. Can I just save?

Yes, many Hoot members save without borrowing.

You can apply for a loan at anytime, but if you just want to save that’s fine.

Will I get a sort code and account number?

No, a Hoot account is a savings account and not a bank account.

We cannot offer the account facilities that a bank can such as debit card, standing orders, direct debits or your own account number.

Your membership number is what identifies your account.

See below to learn how to pay into or withdraw from your account

How do I pay money into my account?
How to pay in
From your Bank Account:

By regular standing order or one-off payment using these details:

Account name: Hoot Credit Union
Sort Code: 08-92-99
Account No: 65155288
Reference: Your Hoot member number*

*It is very important to use your membership number as your reference so we can correctly allocate your payment to your account. If you do not use the correct reference we will not be able to allocate the payment to your account.

From your Benefits:

Directly from one of your benefits, such as Child Benefit or Tax Credits. You will need to contact the DWP and supply them with the following details:

Account name: Hoot Credit Union
Account name: Hoot Credit Union
Sort Code: 08-92-99
Account No: 65155288
Reference: Your Hoot member number*, National Insurance Number or Child Benefit Payment Reference.

*It is very important to use your membership number or National Insurance Number as your reference so we can correctly allocate your payment to your account. If you do not use the correct reference we will not be able to allocate the payment to your account.

From your wages

Check to see if your employer offers payroll deduction with Hoot.

www.wisewithmoney.org.uk/payroll-saving

Cash deposit in the branch

You can deposit up to £250 in cash at our town centre branch.

How do I withdraw my money?

You can withdraw your savings that are not pledged to a loan in three ways:

  • By making a withdrawal on your app or online account (see below)
  • In cash at our Victoria Square branch (maximum of £250)
  • By phone on 01204 365024 or email enquiries@wisewithmoney.org.uk
  • Onto your Engage Prepaid card by phone or message

Please remember to register your bank details with us in advance. When contacting us to make a withdrawal please make sure you have your member number and bank account details to hand.

Members must leave a minimum of £1 in their Regular Savings Account at all times.

If you are a member of Hoot you can register in the member area to find balances and make withdrawal requests.

You can also download our App. Look for Incuto in the Apple Store or Google Play.

For our opening hours and contact details, click here.

Will I earn interest on my savings?

As a co-operative, Hoot savings earn a dividend rather than interest.

Dividends are your share of the profit in proportion to your savings and are agreed by members at the Annual General Meeting.

We cannot guarantee a dividend or confirm what that is until after the AGM. You can find out what has been paid in previous years by contacting us: enquiries@wisewithmoney.org.uk.

How do I update my personal details or bank account registered on my account?

To change your personal details or registered bank account contact us on: enquiries@wisewithmoney.org.uk or send a message from your online account or app.

We will send a change of details form by email to be completed electronically. You may be asked to provide proof of any changes you have made.

Can someone else manage my account for me?

You can nominate someone else to manage your account by completing a Third Party Mandate.

This will allow the nominated person to manage some, but not all aspects of your account.

To set up a third party contact us at enquiries@wisewithmoney.org.uk

How do I close my Hoot account?

We will be very sorry to see you go but…

To close your account contact us at: enquiries@wisewithmoney.org.uk or 01204 365024.