We Are Here For You

Well we’re into week four of lock-down now, I hope you are all keeping safe and well.

I wanted to remind you, as a member-owner of Hoot, that we’re always here to serve you as best we can. I’d also like to take this opportunity to thank you for your continued support of the credit union, in what is a challenging and rapidly changing situation.

At Hoot we’re working with you, our members, to talk about what support we can offer at this difficult time.

You may have heard about a government scheme that offers three-month loan repayment holidays; however you should be aware that this does not apply to credit unions.

Hoot does not have access to any government funding.

Despite this we remain committed to helping our members where we can, but we need your support to achieve it.

How you can help us
Before contacting us please check out what other help is available; you can get some ideas here.

After you have looked at other options for assistance, if you still find yourself struggling because of a drop in your household income then do talk to us.

Please do not ask for payment breaks ‘just in case’.  Only ask for assistance when you actually need it, and for no longer than needed.

How we will help you
At Hoot we’re committed to working with you, our members.

We might need you to answer a few questions online first, to allow us to assess your situation and figure out how we might best help. Once you’ve answered those questions we will contact you to discuss your options.

Please be aware that we can only agree to a repayment holiday if you can prove financial hardship, and you agree to keep a conversation going with us.

Please do not assume that you will automatically get a payment holiday. We need to assess your situation first.

We’re there for you
You know that at Hoot we’ve been there for you when you’ve needed an affordable loan, or when you’ve wanted to save for your future. We are still there for you; providing loans to those that need them, and supporting the most vulnerable members of our community.

Your money is always safe with us.
And for Hoot to be here in the future we need your ongoing support; we need as many of you to continue to save and to repay your loans.

I’d like to thank you once again for your support and understanding during this difficult time; we’ll get through it together. Please keep yourself and others safe.

Hoot is not going anywhere, we will always be here for you.

14 Apr 2020

Author: David Batten, CEO
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